PRODUCTS 🧴
🌸 Are your products cruelty-free?
Yes, we are proud to assure you that none of our products are tested on animals.
🌸 What is the quality of the products you sell?
We are proud to offer high-quality products. We carefully select our partner brands and ensure that all products meet our strict quality standards. Many customers have already expressed their satisfaction with the quality of the products they have purchased from us.
🌸 Can I get more information about a product you sell?
Each product page on our website includes detailed information on features and usage instructions. If you have any further questions, please don't hesitate to contact us via our chat.
🌸 Are your products safe for my skin?
Our customers' safety is our top priority. Before our products are released onto the market, they undergo rigorous testing to ensure their harmlessness and compatibility with different skin types. However, it is always recommended to carefully read the ingredient lists and perform a skin sensitivity test before using a new product, especially if you have sensitive skin or known allergies.
DELIVERY 🚚
📦 What are the available delivery methods?
We offer several delivery methods, including standard delivery, express delivery, and delivery to a collection point. The exact options may vary depending on your location.
📦 What are the delivery times?
Delivery times may vary depending on your location and product availability. Generally, we strive to process orders within 24 to 48 hours of placement. Once shipped, delivery typically takes 2 to 7 business days. You can view specific delivery details during the checkout process.
📦 What if I didn't select my pickup point during checkout?
Should a relay point not be selected during checkout, our logistics department will automatically assign the closest relay point to the delivery address provided at the time of order. This is to ensure efficient and convenient delivery for the customer.
📦 How can I track my order?
Once your order has shipped, we will send you a confirmation email containing a tracking link. You can use this link to track the status of your order in real time. You can also track your package via our website by clicking on the "track your package" tab.
📦 Do you ship internationally?
Yes, we ship to many countries worldwide. Please check shipping availability to your country during the checkout process. Additional shipping charges may apply for international deliveries.
📦 Can I change my delivery address after placing an order?
If you wish to change your delivery address after placing your order, please contact us as soon as possible. We will do our best to make the change, but please note that if your order has already been shipped, we cannot guarantee that the delivery address can be modified.
RETURNS & REFUNDS 🔙
📬 What is your return policy?
We offer a 15-day return policy from the date you receive your order. If you are not satisfied with your purchase, you may return the product to us in its original condition, with tags intact and original packaging, for a refund or exchange.
📬 How can I request a return?
To initiate a return, please contact us by email or through our contact page, providing your order number and the reason for the return. We will provide you with detailed instructions on how to return the product(s).
📬 Who covers the return shipping costs?
Return shipping costs will be at your expense.
📬 When will I receive my refund?
Once we have received your return and verified its condition, we will process your refund as quickly as possible. The refund will be issued to the original payment method you used for the purchase. Please note that the processing time for the refund may vary depending on your payment method and financial institution.
📬 Can I exchange an item instead of getting a refund?
Yes, you can exchange a product for another of the same or equivalent value within 15 days. Please contact us to arrange the exchange and obtain the necessary instructions.
📬 What to do if I received the wrong item?
If you have received the wrong product, please contact us as soon as possible. We apologize for this error and will take the necessary steps to correct the situation. We will arrange for the incorrect product to be returned and will send you the correct product as soon as possible.
📬 Can I return a sale or gifted item?
It is not possible to return an item bought on sale or received as a gift.